Refund policy

Sound/Sample packs

Due to the nature of digital downloads, we cannot issue refunds on sample packs. We advise customers back up all downloaded products to an alternate hard-drive to protect against loss of purchase.

In the event of data loss, please contact support@thesampleuniverse.com with your original order details. 

If you are having any other issues with your downloads, please contact us at support@thesampleuniverse.com

The Sample Universe has a full 100% Money Back Guarantee on all Records sold on our market place granted a video / picture of the damaged item is sent to support@thesampleuniverse.com and a return voucher is issued by us.